Conferencing Features:  

WebConCentral is, more or less, an enhanced teleconference service. Though hosts can share screens, narrate presentations with accompanying PowerPoint slides and engage in leader-synchronized web browsing and single application display, the features themselves are, in many ways, simple to a fault. Hosts do have the ability to share and extend controls and users do maintain remote control functionality, albeit with some difficulty.

Audio/Video Features:  

WebConCentral offers a built-in teleconference service in addition to audio broadcasting features that can enable users to view voice-narrated presentations at anytime. Despite simplifying teleconferencing procedures, WebConCentral’s lack of cost-effective VoIP technology is a strike against it. However, WebConCentral does offer toll free, reservation-free teleconferencing for use alongside web conferences.

Security Features:  

Like its conferencing and audio/video features, WebConCentral’s security features are somewhat outdated. Although the service implements the standard user protocols common to web conferencing services like user authentication, meeting registration, etc., the program lacks the full SSL and AES encryption, increasing the potential for malicious use.

Help/Support:  

WebConCentral offers few options for technical support and user resources. While the program itself includes step-by-step instructions for planning, initiating and moderating a meeting and other built-in resources, there is little else available, such as FAQ sections, knowledgebases, forums and online tutorials to assist users. WebConCentral can be reached by telephone, fax and email. However, the portal itself offers only 2 fields: sales and support.

WebConCentral should not, by any means, be written off completely. The program might be lagging behind in terms of new developments in multimedia and telephony technologies, such as VoIP web-cam and other technologies and functions, but, at its core, it remains a fairly simple, straightforward program. Users might be limited in what they can do and, given the outdated look of the interface, and how those actions will look visually, but, the program does deserve credit for consistency. However, factoring its pricing model against its feature-sets (conferencing, audio/video and security), users would get a better value from programs like Adobe Connect Pro, GoToMeeting and WebEx.